Mission of Delhi Police

 

The objective of

Delhi Police is to

Uphold the lawfairlyand firmly;

To prevent crime;topursue and bring to justice

Those who breakthelaw;

To keep the peaceinpartnership with the community;

To protect, helpandreassure the people;

And to be seen todoall this

Withintegrity,commonsense and sound judgment.

 

We must be

Compassionate,courteousand patient,

Acting withoutfear,or favour or prejudice

To the rightsofothers,

We need to be

Professional, calmandrestrained

In the faceofviolence

And apply onlythatforce

Which is necessitytoaccomplish our lawful duty

 

We must strive

To reduce the fearsofthe public

And, so far as wecan,

To reflect theirprioritiesin the action we take.

We must respond to

Well-foundedcriticismwith a willingness to change.

 

CITIZENS’ CHARTER

         TheDelhi Police presents its Charter for the citizens of Delhi. Itwould be of immense help to us if we are informed on the non-compliance ofanyof the terms of the Charter.

HOW TO REACH DELHIPOLICE

         Anyperson desirous of having an access to any office/Distt./Unit or anyofficer ofthe Distt./Unit, can do so directly or indirectly in a manner asmentionedbelow:-

history bullet      Physicalaccess                

history bullet      Correspondence

history bullet      Telephone

history bullet      Inter-netand e-mail

history bullet     FAX

PHYSICAL ACCESS

Any person canvisitany Police Station/any Distt/Unit/Officer of the Delhi Police in person tosubmitthis complaint, to know the outcome of his complaint/case or to havethedesired information.

 

 

Reception Desk

         ReceptionDesk has been established in each Police Station to ensure promptservice to thecomplainants and others visiting Police Stations.  Thereception officershave been briefed to be polite and courteous as and when thecomplainant andothers come to lodge complaints, to ascertain the progress ofpreviouslysubmitted complaints or for any other purpose. 

Women Help–Desk

In everypolicestation, a Women’s HelpDesk with women police hasbeen madeoperational round the clock.  A dedicated telephone line has beenprovidedto the women help desk in all the 163 police stations.  At night,2members of the lady police staff are deployed at each policestation. Police Station wise list of these numbers have been madeavailable on Delhi policewebsite.

 

Availability ofpoliceofficers for public hearing

 

1.

Addl. Commissioners of Police/

Deputy Commissioners of Police

Daily on all working days.  

 

2.

S.D.P.Os

Daily on all working days.  

 

3.

S.H.Os

Daily  

 

4.

Addl.DCsP/S.D.P.Os/S.H.Os

Once a month on Thana Diwas for hearing the public to sort out their grievances

 

5.

Addl.DCsP/SDPOs/SHOs/ Addl.SHOs

 

Once a month with RWAs/MTAs.

6.

ACsP/SDPOs/SHOs/ Addl.SHOs

Twice a month with RWAs, MWAs, Women NGO, Civil Defence etc. to review effectiveness of measures, to improve safety of women.

 

A list of thetelephonenumbers and e-mail IDs of the Special Commissioners of Police, JointCommissionersof Police, Ranges, Addl. Commissioners of Police/DeputyCommissioners of Police,Distts., Assistant Commissioners of Police,Sub-Divisions and Police Stationshave been made available on the website ofDelhi Police : www.delhipolice.nic.in

 

Nodal Officer for interaction with NGOs andWomenOrganisations

 

Spl CP/Vigilance has been designatedasa Nodal Officer to interact with NGOs and women organizations.  He holds meeting with them on the last Friday of everymonthat4.00 PM to take their feedback and suggestions on the programmersimplementedfor safety & security of women.  A women help-line isworking underthe supervision of Spl. CP/Vigilance (Tel: 7835075012& email : splcp-vigilance-dl@nic.in for receiving complaints regarding action on complaintsofharassment of women, molestation, violence, misconduct by police officials,etc.

 

How to reachpolicethrough correspondence

 

         Anyperson can have access even to the officers at the senior most levelbycorresponding with them in writing directly.  Letters/complaints canalsobe put in the complaint/suggestion boxes placed at every Police Stationandoffices of ACsP Sub-Division and other senior officers. Besides, thesecanalso be given by hand and a receipt obtained for the same.  A Post BoxNo.171 at GPO, New Delhi, has also been earmarked forthesame purpose.

 

         Anyperson who cannot visit a Police Station in person and who is not in apositionto write can have access to the police on telephone.  Everyonecan contactthe Central Police Control Room, which functions round the clock onPhoneNo.100, whenever in need of police assistance. Telephone facilitiesarealso available to Women on the Help Line No. 1091.  The PoliceControlRoom, besides attending the distress calls also provides requiredinformationabout the name, designation and Phone Numbers of the Police Officers.

 

Campus ComplaintBox

 

         Complaintboxes have been provided in universities &college campuses. Theseboxes are opened by the concerned SHO and complaints so received, arebeingregistered in DailyDiary of the Police Station for taking necessaryaction.

WEBSITE& E-MAIL

         Youare welcome to contact us on the following websites/e-mail addresses:-

 

1.   

Commissioner of Police,Delhi    

 

e-mail: cp.alokkumarverma@delhipolice.gov.in  

2.   

Official Website of DelhiPolice

 

www.delhipolice.nic.in   

3.   

Recruitment

 

www.delhipolicerecruitment.nic.in

4.   

Traffic Police

 

www.delhitrafficpolice.nic.in

 

info@delhitrafficpolice.nic.in

5.   

Licensing Branch

 

www.delhipolicelicensing.gov.in

6.   

Special Police Unit (Women & Children)

 

www.dpjju.com

www. spuwac.com

 

7.   

MACT Cell

 

www.dpacciclaim.in

8.   

F.R.R.O.

 

www.immigrationindia.nic.in

e-mail: frrodelhi@hotmail.com

9.   

Crime Branch

 

e-mail: dcp-crime-dl@nic.in

10.  

ZIPNET (Missing Persons) 

 

www.zipnet.in

11.  

Stolen Vehicle Identification Service

 

www.delhipolice.nic.in

www.delhipolice.nic.in/home/stolen.htm

www.delhipolice.nic.in/home/searchengine/ stolen.htm

12.  

Vigilance

 

e-mail:  dcp-vigilance-dl@nic.in

13.  

Senior  Citizens 

 

e-mail: scscphq@bol.net.in

 

          Contact numbers and e-mail IDs ofallsenior offices including ranges and districts are available on the websiteofDelhi Police under the title “Contact us”.

TELEPHONE HELPLINES

         Thefollowing help lines have been started by Delhi Police:

 

Women in distress

1091 & 1096

Senior citizen

1291

Information about crime

1090

Missing Persons Helpline

23241210 & 1094

Traffic Helpline

25844444 & 1095

PCR

100

Special Cell (North Eastern Residents)

1093

Vigilance

1064

Foreigner’s Help Line

8750871111

Metro Help Line

1511

Railway Help Line

1512

 

Contact number ofnightGOs in Delhi districtnight GOs (ACP) between      

2300hrs. To 0500 hrs.

 

Sl. No.

Districts

Contact

Number

1.     

North

8750870199

2.     

North-West

8750870299

3.     

Outer

8750870399

4.     

Central

8750870499

5.     

New Delhi

8750870599

6.     

East

8750870699

7.     

North-East

8750870799

8.     

South

8750870899

9.     

South-East

8750870999

10.            

South-West

8750871099

11.            

West

8750871199

 

                   Delhi NightGO (for entire Delhi)8750870099

PUBLICINFORMATIONOFFICERS AND APPELLATE AUTHORITY

 

    Listof Assistant  Public Information Officers, Public InformationOfficersand first appellate authorities of Delhi Police designated  underRight ToInformation Act-2005 are available on the website of Delhi Policeunder thetitle of “RTI Manual”.

DELHI POLICE SET UP

           Delhihas been divided into 6 Ranges and further divided into 11 Police Districts for administrativeandoperational convenience.  Each Range is headed by an officer of the rankofJoint Commissioner of Police and the District is headed by an Addl.Commissionerof Police or Deputy Commissioner of Police.

         EachPolice District is further divided into Sub-divisions and Police Stations.Thereare52Sub-Divisions and 163 territorial Police Stations.Theoverall supervision of the Police Stations/Police Posts in a Districtrestswith Addl. Commissioner of Police or Deputy Commissioner of Police whoisassisted by two Additional Deputy Commissioners of Police.  ASub-Divisionof Distt. Police is headed by an officer of the rank of AssistantCommissionerof Police.  A Police Station is headed by Station HouseOfficer [SHO] whois an officer of the rank of Inspector.  Prevention,investigation anddetection of crimes and maintenance of peace & order arethe importantfunctions of the Police.  An organization chart of DelhiPolice isavailable on its website under the title “About us”.

RECRUITMENTS IN DELHIPOLICE

Recruitment Cell ofDelhiPolice is established in Police Hdqrs. headed by DCP/Establishment undertheoverall supervision of Jt. CP/Hdqrs. Direct recruitment for the followingranks is made in Delhi Police:-

 

  1. Constable (Executive) male & female and some other posts of Constable of technical cadre.
  2. Head Constable (Ministerial) and some other technical posts of Head Constable.
  3. Assistant Sub-Inspector (Steno.) and some other technical posts of ASI like Finger Print, Shorthand Reporter etc.
  4. 50% posts of total vacancies of Sub-Inspector (Executive) Male/Female are also filled by the direct recruitment by Delhi Police.
  5. Inspector Technical i.e. Computer, Transport Engineer etc. are also filled by the direct recruitment by Delhi Police.

 The direct recruitment is donebyadvertising the vacant posts in the Employment News and leadingnewspapers(Hindi & English) as well as in the regional newspapers ofNorth-East andSouthern States.  The notification of advertisement for therecruitment isalso loaded on two Delhi Police websites www.delhipolice.nic.in or www.delhipolicerecruitment.nic.in. Alltherecruitments are conducted in a transparent manner.  Delhi Police hasalsoreceived ISO 9001-2000 certification for conducting recruitment for thepost ofConstable (Exe.).

New plan ofrecruitmentusing TCS

The existing manualsystemof recruitment of Constable and Head Constable (Min.) in Delhi Police hasbeenreplaced with reliable and efficient computer based written test which willbeconducted through online in collaboration with Tata Consultancy Services(TCS)at various Centers spread throughout the country. By this systemcandidatesfrom all India canappear in the recruitment processof Delhi Police from far located places likeresidents of North- Eastern Statesand Southern States of India.

 

LICENSING           (Telephone No. 26262260,26262273)

(www.delhipolicelicensing.gov.in)

         TheLicensing Branch of Delhi Police is an ISO 9001:2008certifiedorganization,located at Police Station Defence Colony Complex, New Delhi.  The branch functions underthe supervisionof an Addl. Commissioner of Police and responsible for grantinglicenses/permissionsfor:-

             Arms and Ammunition

history bullet           Cinema and Video GameParlor

history bullet                 Eating Houses

history bullet               Hotels

history bullet               Fire Crackers

history bullet             Poisons

history bullet               Sulphur

history bullet                  Swimming Pools

history bullet                  Amusement Activities– PerformanceLicenses

history bullet                  Registration of newspapers andjournals

history bullet                  Declaration ofPrinting Presses

history bullet               Grant of NOC forfresh Petroleum Stations andstorage

history bullet                  Auditoria

history bullet                  Discotheques

Initiatives forbetterServiceDelivery

 

history bullet                  Licensing Unit is a fully computerized unit functioningwith workstationsconnected to the Main Server through Local Area Network (LAN).The softwareapplication has been upgraded from VB6 to Dot Net with enhancedfeatures. 

 

history bullet                  Licensing Unitmaintains an extremelyinformative and useful website,www.delhipolicelicensing.gov.inwithall forms / affidavits made available online. The website is periodicallyupdatedand various process have been lucidly explained and Acts, Rules andRegulationsrelated to licensing procedures have been made available forinformation ofcitizens. 

 

history bullet                  Automated SMS Alerts to arms licensees regarding renewal of arms licence andotherinformation has been started. It has been highly appreciated and hasresultedin sharp decrease in late renewal cases.  

 

history bullet                  Issuance ofComputerizedCash Receipts for all Licenseeshasalso been started, which has further cut down the processing time forvarious services. 

 

history bullet                  Licensing Unit isworking successfully as the nodal agency on behalfof DelhiPolice for the task of verifying and assessing the suitabilityof Private SecurityAgencies.   

 

history bullet                  In order toensuresurveillance, CCTV Coverage has beenextendedtothe entire premises with 4 new IP CCTV having recording facility of30days. 

 

history bullet                  Basic WeaponHandlingTraining to the fresh armslicenseesis being given in order to ensure proper education of the licenseesand safetyof the arms licensee as well as basic handling and cleaning of thearms.

 

history bullet                  The (Right toCitizentoTime Bound Delivery Services) Act 2011. The applications of following categories are disposedofwithin a prescribed time    frame :-

ü     Issue of RegistrationCertificate ofEatingHouse                      :55 days

ü     Issue of Licenses forPerformanceinLicensingPremises            :24 hrs.

ü     Verification ofpublication ofmagazines, news papers & journals : 60 days

ü     Issue of licence torunVideogamesParlours                            :55 days

 

CRIME BRANCH (dcp-crime-dl@nic.in)

 

         TheCrime Branch is a specialized and referral unit.  Besides, detectionandinvestigation of crime, it is a nodal unit for Inter-State CoordinationandInterpol etc.  In addition to detection and investigation ,CrimeBranchmaintains updated record of crimes and criminals through CrimeRecordOffice.  The Public Relation Office, Finger Print Bureau, CrimeCriminalTracking Networking Systems(CCTNS), Research Cell, Crime Teams, SeniorCitizenCell, Bomb Disposal Squads, Missing Persons  Squad and Dog Squadare otherunits which work under the Crime Branch. Crime Branch is theNodal Agencyfor Missing Children and works in close coordination with DelhiLegal ServicesAuthority (DLSA).  It also coordinates with legal agenciesin the area ofanti-human trafficking, inter-state cooperation, FICN, Narcotics,Bank Security,Wildlife crime etc.

 

ZIPNET forMissingPersons and Unidentified Dead Bodies  (www.zipnet.in)

 

         Thereis a Web based computer application ZIPNET forgetting informationregardingmissing persons and Un-Identified Dead Bodies.  Information inthisdatabase can also be accessed by the public through Internetscreenprint.  A new module has been developed and added in the ZIPNETforviewing the progress of investigation in cases of missing persons.DistrictMissing Persons Units (DMPU) have been created in all districts inorder tomonitor the progress of investigation of missing children cases

 

It has been made mandatory to register FIR when a child upto the age of 18 yearsisreported missing. Every case ofmissingis being supervised by the respective ACP Sub division and SHO.Anti-humanTrafficking Unit has been set up in each district for investigationsof HumanTrafficking cases. Addl. CsP/DCsP of the districts have been directedtomonitoring all investigations relating to missing children between the ages3to 8 years. In case organized trafficking of children comes to notice, theAddl.CsP/DCsP of districts have been directed to report the same to CrimeBranch.

STOLENVEHICLEIDENTIFICATION SERVICE

         Online search facility of Stolen Vehicle Identification Service has beenprovidedon the Home Page of Delhi Police Website, under the Icon“Stolen/UnclaimedVehicle”.  The user can check the status ofstolen/unclaimed vehicle ofdifferent parameters viz. “Regn. No. or Engine No.or Chassis No. by usingwebsites mentioned below:-

1.                http://www.delhipolice.nic.in

2.                http://www.delhipolice.nic.in/home/stolen.htm

3.                http://www.delhipolice.nic.in/home/searchengine/stolen.htm

 

MACT WEBSITE (www.dpacciclaim.in)

          A Web based database of accidentcaseshas been created for the assistance of victims and Kith &Kin ofvictims ofroad accident cases to download all the required documents needed forfilingclaims in MACT Courts. One accident Investigation Cell per range hasalsobeen created.  It is headed by an Inspector and investigatesfatalaccident cases and establishes coordination with MACT Courts. 

 

SHORT MESSAGE SERVICE

         Throughthe SMS No.“9811599901 the general public canmake enquiries regarding stolenvehicles, unclaimed vehicles on the basis ofeither Registration Number, EngineNumber or Chassis Number of the Vehicle, Passportverification status enquiry andDelhi Police Telephone Number enquiry can alsobe made from cell phones by usingthis Short Message Service.

The syntax ofeachservice is as given below:-

 

Service Name

Message to be entered using cellular phone keypad

 

Stolen Vehicles Search

SV<Regn. No. or Engine No. or Chassis No.> e.g. SV DLS6403. If match is found, SMS Originator will receive a message in the following format:

Status, Registration Number, Chassis Number, Engine Number, Police Station,  FIR Number, Model, Make, Colour.

Unclaimed Vehicles Search

UN<Regn. No., Engine No. or Chassis No. >e.g. UN DL 1RB6543. If match is found, SMS Originator will receive a message in the following format:

Registration Number, Chassis Number, Engine Number, Police Station, FIR Number, Make, Model,  Colour.

Passport Verification Status

PV<File Number> e.g. PV A04684001. If match is found, SMS Originator will receive a message in the following format:

File Number, Status, Name, Father Name, Dispatch Number, Dispatch date.

Stolen Fire Arm Search

AR<Fire Arm Number> e.g. AR 93564. If match is found, SMS Originator will receive a message in the following format:

 FIR Number, Police Station, Make, Model.

Telephone Number of Police Station

PS<Name of Police Station> e.g. PS Alipur.

If match is found, SMS Originator will receive a message in the following format:

PS Name, TELSHO, TELDO, TELADDSHO.

Stolen/Missing Mobile Phones

MM<IMEI No.> e.g. MM 359362009266090.

If match is found, SMS Originator will receive a message in the following format:

Status, IMEI No., State, District, PS, FIR No. & FIR Date.

 

In case match is notfound,SMS Originator will receive a message conveying “No information found” or“Nodata found” for the above cases.

WEB&MOBILEAPPLICATION  

Delhi Police hastakenthe lead towards a paradigm shift in policing by launchinge-apps. Theendeavor is aimed to make life simpler for the citizen and facilitateeasyprocessing of complaints with the help of technology.  In the fastchangingworld of e-governance, Delhi Police has successfully switched toe-reporting forthe convenience of people of Delhi.  Sixsuche-applications have already been launched and others are in process.

Lost Report App

 

Lost Report App waslaunchedon 27th February 2014.  The purpose of this App is to issue areport to anindividual in case of loss of important documents like passport,I-card, RationCard, Driving License, etc., so that the issuing authority canreissue a freshdocument on the basis of the lost report.  By enteringrelevant details onthis mobile/web based application, one can lodge a lostreport, and obtain aprintable & digitally signed report of the same, anduse this document forgetting a fresh document reissued from the concernedauthority.

 

Himmat App

 

Himmat App hasbeenlaunched on 1st January2015, for the securityofwomen. Through this App, women in distress can access the PoliceControlRoom by pressing an alert SOS button provided in the App on theirmobilephones. SMS alerts relating to the distress will be sent simultaneouslyto PCR,SHO of local Police Station and Police Patrol Vans in the areas to reachsceneof crime without loss of time.

Motor Vehicle Theft  Mobile & Web App

 

Online registrationofMV Theft cases and to keep the complainant informed of the efforts made sothatthe victim can file insurance claim on timely receipt of the closurereport. Allthe ACMM Courts have been designated as e-Courts to accept theFinal Reports.

 

Traffic Mobile App

 

            This helps in calculating fare anddistancewhile using auto rickshaw, taxi and radio cab, lodging complaintsagainst autosor taxis in case of harassment, overcharging and misbehavior aswell asaccessing information about pit for vehicle towed away.

 

Police ClearanceCertificate(PCC) App

 

         ThisApp is for issuing Police Clearance Certificate.  Individual orprivateorganizations can go on the Delhi Police website www.delhipolice.nic.inand clickonPolice Clearance Certificate (PCC) & fill up the application onlineaftercompleting registration formalities.  PCC is issued online within aweekto the applicant.

 

Character Verification Report (CVR) App

        

 TheSpecialBranch of Delhi Police deals with the verification of character andantecedentsof candidates for employment in government, semi government, publicsectorundertakings and other departments. The concerned department/organizationmayupload the details of applicant whose character & antecedent is requiredtobe verified on the prescribed proforma on Delhi Police website www.delhipolice.nic.in and click on police verificationportal(CVR).

FIR uploaded on Delhi Police website

 

From the year2011onward, a copy of the FIR has been uploaded on the website of Delhi Police http://www.delhipolice.nic.in.In eachcase,with the exception of certain sensitive cases.  Citizens maydownload thesame when required.  Now, it is complainants’ right toreceive one copy ofFIR free of cost from respective Police Station.  Inaddition, accusedpersons or their lawyer/relatives can seek copy by submittingan application inthe respective Police Station.  Copy of application formavailable on theDelhi Police website title “Application for FIR copy”.

Know Your Police Station

A GIS applicationhasbeen made available on the website www.delhipolice.nic.inincollaborationwith M/s Microsoft named as “Know Your Police Station” which providesnecessarydetails like jurisdiction of Police Station, contact details of theSHOincluding name, photograph along with provision of sending theirsuggestions/comments, if any  with a click of button, in a user friendlyandinteractive graphic mode.

SCHEDULED CASTESANDSCHEDULED TRIBES PROTECTION CELL

          In order to ensure effectivenessandefficient handling of complaint/matters relating to atrocities committedonSC/ST, a Protection Cell is functioning in the Crime Branch ofDelhiPolice.  ACP/HQ(C&R)under the close supervision of DCP &Addl.CP/Crime and Joint CP/Crime assists the Special CP/Crime in dischargingtheresponsibilities of Scheduled Castes and Scheduled Tribes Protection Cell.

ISSUES PERTAINING TOTHEMINORITIES

All personnelhavebeen directed to be firm and impartial in dealing with all issues relatedtominority communities, especially religious minority and other regionalgroupswho makeup the social milieu of the entire city of Delhi. Policepersonnelmust not only the fair in their disposition but should also appear tobe fair inthe eyes of common citizenry.

TRAFFICPOLICE (25844444, 1095) (www.delhitrafficpolice.nic.in)

         TheTraffic Police is responsible for traffic management, regulation,enforcement oftraffic rules andregulations, and roadsafety education to roadusers.  The Traffic Unit of Delhi Police isfunctioning under the overallsupervision of Special Commissioner of Police,Traffic, assisted by Addl.C.P/Traffic, Addl. CP/Traffic(HQ)  and sevenDeputy Commissioners of Policeas under:-

 

S.No.

Designation of the Officer

Office

Telephone

  1.  

DCP Traffic/Headquarters

Toda pur

25845583

  1.  

DCP Traffic/Southern Range

J.B.Tito Marg, Sadiq Nagar

26266748

  1.  

DCP Traffic/ Northern Range

P&L Complex

23978945

  1.  

DCP Traffic/Central Range

Baba Kharak Singh Marg

23340849

  1.  

DCP Traffic/Western Range

PP Rajouri Garden

25192493

  1.  

DCP Traffic/Eastern Range

PS Shakarpur

22431777

  1.  

DCP Traffic/VIP

Todapur

25845525

 

Rights/facilitiesavailableto persons violating trafficrules/ regulations

 

a.       Compounding the traffic offenceatthe spot and paying the prescribed compounding amount tothe trafficpoliceofficer without going to court.  

                                               Or

b)                Go to court forajudicial verdict.

 

Documents oneshouldalways carry while driving on the road:

 

1.                Driving License

2.                CertificateofRegistration

3.                CertificateofTaxation (in case of commercial vehicle)

4.                Certificate ofInsurance

5.                Permit andFitnessCertificates(in case of commercial vehicle)

6.                PollutionunderControl certificate

 

history bullet        In case ofnon-availability of any/all such documents or attestedcopies thereof, the samecan be sent by registered post within 15 days from thedate of demand. 

history bullet                  Whenever, a policeofficer has anydoubt over the authenticity of the documents produced bytheowner/driver/conductor of the vehicle, he has the authority to seizesuchdocuments/vehicle, and wherever doubt arises that the driver of thevehicle,who is charged with an offence may abscond and may not respond tosummons, thepolice officer has the authority to seize the license and forwardthe same tothe court for taking cognizance.

Facilities availabletogeneral public

?                    Traffic Helplineonphone number 25844444 & 1095 (available round the clock) to lodgeanytraffic related complaint.

?                    For anytrafficrelated complaint/suggestion, E-mails can be sent to jtcpt-dtp@nic.in.

?                    The Face book pageofthe Delhi Traffic Police is also used for education,anddisseminationof real time information regardingtraffic condition andstatus of prosecution.

?                    Pre-postage paid trafficcomplaintcard to lodge any traffic violation/suggestion (these are availableat alltraffic assistance booths)

?                    TrafficWebsiteproviding traffic related information at www.delhitrafficpolice.nic.in

?                    Dissemination of traffic information throughSMSservice for trafficdiversions,traffic signal failures, congestion on any road, road accidentsdetails, noticedetails, etc. on phone number 9811452220.

?                    Dissemination of Traffic information is also done through the FM Band of Radio.

?                    Deposition offinesfor the notices of traffic violation in cash andthroughcheques /demand drafts can be made at:

history bullet            Office of DCPTraffic/(HQ), Dev Prakash Shastri Marg,Behind PUSA, New Delhi.

history bullet              Office of DCPTraffic/Northern Range at Rajpur Road, Delhi.

history bullet            Police Station R.K.Puram, Sector-12, New Delhi.

history bullet            Office of DCPTraffic/Southern Range, Sadiq Nagar, New Delhi.

history bullet            Office of ACPTraffic/North-West, P.S. Keshav Puram, New Delhi.

history bullet               Office of DCPTraffic/Eastern Range, P.S.Shakarpur, Delhi.

history bullet                  Traffic TrainingPark, Punjabi Bagh, New Delhi.

 

?                    Pre-paidTaxi/TSRservice available at 19 centres at Railway Stations, Airports,ISBTsand important markets/commercial areas.

Five TrafficTrainingParks for information/education relatedto Traffic Rules &Regulations.Entry is free for all.

 

history bullet                  Traffic Training Park, Punjabi Bagh

history bullet                  Traffic Training Park, Pragati Maidan

history bullet                  Traffic Training Park, Bal Bhawan.

history bullet                  Traffic Training Park, Roshanara Bagh.

history bullet                  Traffic Training Park, BabaKharakSinghMarg.

 

SPECIALBRANCH     (Telephone No.23230698/23236047)

         Besidescollection of intelligence, Deputy Commissioner of Police, SpecialBranch havingoffice at Delhi Police Bhawan, Asaf Ali Road, is also responsiblefor followingassignments:-

history bullet                  Verification ofcharacter andantecedents.

history bullet                  Registration of PakNationals.

history bullet                  Status of PassportVerification.

 


POLICECONTROLROOM     (Telephone No. 23490251, 100)

 

         ThePolice Control Room of Delhi Police has a fleet of 800PCR Vans stationedallover the capital besides 122 motorcycles.  Any person in distressrequiringpolice assistance can contact the Police Control Room on telephoneNo.100. The MPVs provide help round the clock to women/girls who arefoundstranded.   PCR Vans reach places of occurrence in urban areaswithin10 minutes and in rural areas in 20 minutes.  Delhi Police also hasa round the clock HELPLINE for women at Telephone Nos. 23317004, 23490130&1091.  Similarly,there are dedicated help lines for senior citizens,students and people fromNorth East States at telephone Nos. 1091, 1291 and1093 available round theclock.  People desirous of passing information relatingto crime andcriminals can use helpline 1090 and if required the identity ofthe caller iskept confidential. Call is passed to concerned agency fortaking action.

 

TOURISTPOLICE   (Telephone No. 23490251, 100)

(HelpLineNo.8750871111)

 

         Tohelp tourists, Tourist Police has been set up in Delhi Police on 06.08.2004andMPVs have been deployed at 10 important places/locations i.e. IGI Airport,NewDelhi Railway Station, Hazrat Nizamuddin Railway Station, Rajghat, RedFort,Qutub Minar, Palika Bazar, Janpath, India Gate and Pahar ganj (RailwayStationside).

AMBULANCE POLICE (Tel. No. 23490251, 100)

         AScheme called ‘Central Ambulance Service’ is in operation in Delhi since 1975.  To provide Ambulanceservicesto the victims of road accident, 8 ambulances have been deployed atthefollowing locations:-

history bullet                  Krishna Manan Marg

history bullet                  India Gate

history bullet                  Moti Bagh

history bullet                  Dhaula Kuan

history bullet                  Subhash Park/JamaMasjid

history bullet                  Ashram  Chowk

history bullet                  Khanpur Radio Station

history bullet                  Sunehri Masjid

 

PCR Vans to helpstrandedwomen

         PCRVans assisting women returning home late at night either by offering toescortthem or by arranging suitable transport.

Help to AccidentVictimsby citizens

         Anyperson who brings an accident victim to a hospital or a nursing home formedicalaid shall not be subjected to any harassment by Police.  Suchpersons shallbe allowed to leave the hospital without questioning. Inspecial cases suchpersons are also rewarded suitably.

 

VIGILANCE   (Tel. No. 1064&23210011)     (e-mail: dcp-vigilance-dl@nic.in)

         Forcomplaints against police officers indulging in acts of corruption,negligenceand malpractices, one can approach Deputy Commissioner of Police,VigilanceBranch, stationed at Delhi Police Bhawan, Asaf Ali Road, New Delhi. There is round the clockFlying Squad of the Vigilance Branch, which can becontacted at telephone No.23213355 if urgent and immediate action is required.

Action Against Corruption

 

Delhi Police hasalsoprovided a toll free number1064 and 9910641064 to register any complaintofcorruption against a police official.  Complainants can send audio orvideoclips to this number using Whats app.

 

SPECIAL POLICE UNIT FOR WOMEN & CHILDREN (011-26883769)www.spuwac.com

 

         SpecialPolice Unit for Women & Children (SPUWAC) is the centralagencyco-ordinating Crime Women Cell in the eleven districts of Delhi Policewhichdeal with women related crimes like dowry deaths, harassment on accountofdowry demand etc. It is headed by an officer of the rank of JointCommissionerof Police and assisted by Addl./Deputy Commissioner of Police,SPUWAC, havingits office at Nanakpura, South Moti Bagh, New Delhi withtelephone No. 011-26883769.  SPUWACand the eleven Crime Women Cells in thedistricts also provide counselingfacility to the women victims and alsoentertain cases relating to obsceneposters and pictures. The Unit has a WomenPolice Mobile Team for round theclock response to deserving women helplinecases.  A Police Station namelyPS Crime Women Cell, has also started atits premises in Nanakpura,where cases(women related) u/s Indian Penal Code are got registered.

 

Women Safety:  our responsibility and our concern

Delhi Police is committed to make the city a safe placeforwomen. Delhi Police recognizing the special needs of women in the wake ofincreasinggender crimes has taken several steps to ensure women safety. Variousstepstaken by Delhi Police for safety and security of women in Delhi areavailable on the website www.spuwac.com.

JUVENILE ISSUES (www.dpjju.com)

 

         SpecialPolice Unit for Women & Children presently functioning from Nanakpura,South Moti Bagh, New Delhi-110021, is also the Nodal Agency on Juvenileissuesunder the overall supervision of Addl./Dy.0Commissionerof Police as permandateunder Juvenile Justice (Care & Protection) Act,2000. The responsibilitiesofthe unit include liasoning and coordinating with stake holders,monitoringvarious writ petitions relating to juvenile, dissemination ofawareness atPolice Station level with the help of NGOs and Law Experts,monitoringcases/complaints dealt with in Districts relating to children on dayto daybasis, collecting information on Children in Need of Care &Protection(CNCP) & Juvenile in Conflict with Law (JICL) from allDistricts/Units ofDelhi Police, monitoring work of Special Juvenile Police Units(SJPUs),Juvenile Welfare Officers (JWOs), of District/Units as well asmaintainingWeb-sitewww.dpjju.com  on juveniles, organizingtrainingprogramme on Juvenile Justice System for Juvenile Welfare Officers aswell asPolice Officers of Delhi Police.

 

SPECIAL CELL FORNORTHEASTERN STATES RESIDENTS (1093)

         ASpecial Cell to address policing issues pertaining to the persons hailingfromNorth-Eastern part of the country has been set up with its office at Nanakpura, Delhi.A DCP level officer preferably fromNorth-Eastern region supervise the Cell. Theofficer works in closecoordination with the concerned district ADdl. CsP/ DCsPand the ChiefCoordinator for North East to redress policing issue affectingNorth-Easternresidents.

         Aspecial Help-line (1093) for attending/accepting distress calls from thepeopleof North Eastern Region has also been set up.

SINGLE WINDOWCOMPLAINTENQUIRY CELL/PHQ

         AComplaint Monitoring and Tracking System has been set-up in all theDistricts/Unitsof Delhi Police. Complainants can check the status oftheir complaintbetween 10.00 AM to5.00 PM on any working day from any ofComplaint Cells of theDistricts/Units.  A Single Window Complaint EnquiryCell has also been setup at Ist. Floor, Police Headquarters.

 

SCHEMEFORSENIORCITIZENS                          23490000/4336,23490233

 (scscphq@bol.net.in)                                           TollFree No.1291

         TheSenior Citizens’ Security Cells (SCSC) are functioning at PHQ and in allthe 11districts, contact elderly persons living alone through telephonesalmosteveryday for their safety and renders other assistance. Senior citizenslivingalone or with spouse and living with family but remain alone for a longperiodduring daytime are registered by Delhi Police.  They can alsoregisterthemselves by contacting on telephone numbers 23490233, 23490010 Extn.No.4336,Helpline No. 1291, through Delhi Police website www.delhipolice.nic.in or through SHO/ACP/DCP office oftheirarea. Registered senior citizens are visited and alsocontacted telephonically by the PHQ as well as local police staff. Complaints ofsenior citizens are dealt on priority basis. Security audit ofsenior citizensis also done by the local police.  Special helpline number1291 has beenintroduced to handle the distress calls from Senior Citizensexclusively.

 

PREVENTIVE INITIATIVESTOCHECK CRIME/TERRORIST ATTACKS IN DELHI

Delhi Police hastakenthe following anti-terrorist measures to combat terrorism:

NeighbourhoodWatchScheme :-    In order to promote along lastingpartnership with the community to enhance safety and reduce crime,themechanism of Neighbourhood Watch Scheme, which aims at enhancing thesecurityof a Neighbourhood by harnessing the capabilities of its residents, hasbeenrevived as the main thrust area of people-police interface. At present,thisscheme is functional in 2252 residential colonies and housing complexes,andthe Scheme is being extended to other areas also. 

Eyes and Ears Scheme: - Delhi Police has launched a scheme captioned ‘PublicAsEyes and Ears of the Police’ with special emphasis to sensitize all thestakeholders such as Rehri Patri walas, Chowkidars, guards, vendors,parkingattendants TSR drivers, residents/traders welfare associations etc. tokeep awatch and look for suspicious persons and share the information withlocalpolice immediately.  Regular meetings are held by all the officers tosensitizeand motivate them.

Tenant verification:  In order to detect anyterroristor any person with a dubious character taking shelter in Delhi as a tenant, Delhi Police carriesoutregular tenant verification. The owners of the house are requiredtoinform local police whenever they keep a tenant.  Special drives areconductedfor verification of tenants.

Servant verification: In order to detect any terroristordubious characters taking shelter as servants in any house or establishment,ResidentWelfare Associations, Trader Associations are briefed in meetingsregularly andby pamphlets/advertisements public in general is advised to gettheir servantsverified at the time of employing them.  Servantverification drives arealso carried out regularly.

Public awareness aboutpreventivemeasures:  Pamphletstocreate public awareness about preventive measures to be adoptedagainstterrorism are   distributedandslideshows screened at cinema halls regularly. Meetings with RWAs andMarketWelfare Associations are held regularly where residents and shopkeepersaresensitized about security measures.  Similarly regular meetings areheldwith Thana Level Committees and District Level Committees and the membersaresensitized about the security measures.

 

THANALEVEL &DISTRICTLEVEL COMMITTEES

The ThanaLevel/DistrictLevel Committees are constituted by the order of Hon’bleLieutenant Governor ofDelhi.  Each Thana Level Committee is headed by thearea Member ofLegislative Assembly whore presents the major parts of thejurisdiction of thePolice Station and other MLAs, Members ofMCD/NDMC/Cantonment Board havingjurisdiction of Police Station concerned, SDM,ACP, SHO of the area are themembers.  It also includes representativesfrom Residential WelfareAssociation, Trade/Industry Associations (if any),Educational Institutions,Women’s Organizations, and representatives of Studentsand Labour.  Themeeting of the Thana Level Committee is to be held once intwo months.

The District LevelCommitteeis headed by the Member of Parliament, and the Members of theLegislativeAssembly of the District, Deputy Commissioner of concerned DistrictandChairman of MCD Zonal Committee are its members. It also includesrepresentativesfrom Residential Welfare Association including J.J. ClustersTrade/IndustryAssociations (if any), Educational Institutions, Women’sOrganizations, andrepresentatives of Students and Labour. The DeputyCommissioner of Police isits convenor and the meeting of the Committee is tobeheld once in threemonths.

COMMUNITYPOLICINGSCHEMES

Yuva

Special CommunityPolicingScheme ‘YUVA’ has been launched keeping in mind the problems of youngadults.YUVA aims to wean away young adults and underprivileged children who,for wantof proper education and sports facilities, tend to take to crime. DelhiPolice has also established an institutionalized framework called DelhiPoliceYuva Foundation, DPYF under Society Registration Act to overseetheimplementation of the scheme. DPYF shall take initiatives likeorganizingsports activities, painting workshops, vocational training etc. tochannelizethe energy of young adults and underprivileged children. Thefoundation wouldfacilitate in identifying such are as in the jurisdiction ofPolice Stationswherein such initiatives are necessary and feasible forimplementation andcreate infrastructure and logistics with the help of willingNGOs, CorporateHouses and social volunteers to achieve its objectives. 

A bank CurrentAccountNo.32825160108 has been opened with State Bank of India, I.P. Estate Branch in thenameof Delhi Police Yuva Foundation. Funds donated under this scheme hasbeenexempted from income tax u/s80G(5)(vi) of income tax act 1961.

JanSampark       

A recentlyintroducedpro-active measure for public cooperation is the concept of JANSAMPARK, whereinsenior officers of Delhi Police go to their respective areas ona pre-scheduledtime and date and hear public grievances at neutral venues likeauditoriums,school-halls, public parks etc. This is bound to lead tospeediersolutions to people’s problems/grievances. 

Aapka Update

          A new initiative has been takenbyDelhi Police to inform the complainants about progress oftheircomplaints/cases on the preference mode of communication via SMS, phonecalls,post, personal visit etc.  You can also visit the Police Station andget anupdate every Saturday between  4 PM to6 PM. 

Nirbhik

              Sexual assault/harassment of girls often takes place in their own homes,educational institutions, workplaces and often committed by their ownrelatives/known-persons, neighbors, friends of relatives and acquaintances.While a number of modes are available to general public to seek help frompolice, there seems to be a complete absence of any such specialized forum forthe victims in school/college going age group to effectively report suchcrimes. ‘Nirbhik’ is aninitiative which aims at reaching out to victims of the most heinous and hiddencrimes of society, which often leaves a young girl violated and wronged by thevery persons they trust.

 

              Under ‘Nirbhik’, Delhi Police officials visit all girls only as well as co-edschools and interact with the girl students. They organize interaction sessionswith the girl students in which they try to built a rapport with them, talk toabout functioning of Delhi Police in order to instill a sense of confidence.They then use audio/visual tools to explain to the students the concept of‘Good touch & Bad touch’ and what constitutes physical & sexual abuse.

 

Pehchan

 

         Securityof their children is one of the key concern of working parents. Whileeducatedparents try to have a support mechanism in their absence, children oftheworkers from the underprivileged sections are the most vulnerable. Inmanycases, small kinds tend to lose their way or fall prey to organized gangsofcriminals or kidnappers. Their families, out of ignorance and poverty, donotkeep even basic record such as photographs which would help thepoliceidentify, trace and rescue them, if needed. Delhi Police launched auniqueinitiative called Pehchan to bridge this information gap.

         Inthis programme, officials visit slums and take family photographs ofchildren atrisk. They print their names and other details on the photo andgift them to therespective family while retaining a copy for the officialrecords. This databankof pictures serves as a key resource for tracking andrescuing missing children.The programme hasal ready been implemented in areaswhere maximum number ofchildren go missing.

 


OUR REQUEST TO THEPUBLIC

 

history bullet          Informthelocal police about persons living in the area without any regular meansorlivelihood and living a lavish life or persons involved in any typeofnefarious activities.

history bullet           Toinformthe local police about any suspicious activities which could adverselyaffecttheir safety and security.

history bullet                  The particulars ofthe domestic helpand the tenants must be sent to the local police forverification.

history bullet           Toobservetraffic rules, follow the lane system and cooperate with the TrafficPolice forsmooth mobility and for avoiding inconvenience to others.

history bullet           Donottouch or lift any suspicious object; inform the PCR.

history bullet           Adoptvarioushome security and vehicle safety measures advised by the local policeto preventthefts and other crimes.

history bullet          Assistthelocal police in all possible manners for prevention and detection of crimeandto maintain law and order.

 

APPEAL ANDADVISORY FOR CITIZENS

 

SECURITY  OF  SENIOR CITIZENS

DO’s

DON’Ts

  • Install sturdy doors with magic eye, door chain & auto lock.  If possible, keep a pet dog.
  • Look through the magic eye before opening the door.
  • Connect your house to the neighbours with an alarm bell.
  • Ensure police verification of your domestic help/driver/watchman/ tenant.
  • Take the services of only those plumbers/electricians/carpenters/ labourers who are known or recommended by RWA.
  • Keep important telephone numbers handy.
  • Always go out in a group for morning and evening walk.
  • Inform your nearest PCR van or policeman and neighbours if you spot a suspicious person around your residence.
  • Leave a light on while going out.
  • Keep in touch with the beat officer.

?     Don’t open the door to strangers/ unidentified persons.

?     Don’t allow kabari, courier service employees, hawkers etc. inside the house.

?     Don’t let plumber, carpenter, electrician and other service provider any access without keeping an eye on them.

?     Don’t allow, without verifying, old contacts/employees/servants who are visiting you after a long gap.

?     Don’t keep servants who are unverified or unverifiable.

?     Don’t discuss important family/property issues in front of strangers/servants.

?     Don’t allow servants to have access to your cupboards, safes etc.

?     Don’t ignore suspicious incidents/ persons; inform the police.

?     Don’t leave valuable unattended/ unprotected at home.

?     Don’t make any ostentatious display of cash and jewellery before strangers /servants.

 

SOUNDAND NOISE POLLUTION

 

USE OF LOUD SPEAKERS, AMPLIFIED MUSIC, BURSTING OF CRACKERS AND BEATING OF DRUMS ETC. IS PROBHIBITED BETWEEN 10.00 PM TO 6.00 AM

It is

 

It causes

  • Violation of Hon’ble Supreme Court Directions.
  • Punishable if use of loudspeaker is done without police permission between 6.00 AM to 10.00 PM.
  • Prohibited in Silence Zones.
  • Punishable under the Environment (Protection Act,

 

1986) and imprisonment could be up to 5 Years or a fine of Rs. One Lakh or both.

  • Offence under Delhi Police Act. DJ & other equipments liable to be seized.

 

 

?     Health hazard for the sick.

?     Distraction to students.

?     Stress for children/infirm.

?     Disturbance to those resting.

?     Discomfort for pets.

?     Disrespect to the community.

SAY ‘NO’ TO A LOUD NOISE POLLUTION

 

FORCO-OPERATIONTOIMPROVE THE TRAFFIC SITUATION

 

DO’s

DON’Ts

  • Stick to your lane.
  • Avoid road rage.
  • Use zebra crossing, subway and foot over-bridge for crossing the road.
  • Use public transport instead of using personal vehicles.
  • Avoid confrontation with fellow motorist over traffic violations.
  • Keep cool while driving.
  • Always obey traffic rules.
  • Always wear ISI marked helmet while driving two wheeler.
  • Always wear seat belt before starting your car for your own safety.
  • Park your vehicle at authorized parking lots & sites only.
  • Slow down while approaching roundabouts, road crossing, speed breakers etc.
  • Don’t over speed.
  • Don’t drive recklessly.
  • Don’t jump red lights.
  • Don’t overtake from the wrong side.
  • Don’t use pressure horns.
  • Don’t mix drinking & driving.
  • Don’t indulge in zig-zag driving, wrong overtaking, improper lane changing
  • No parking on road.  Road are meant for movement of traffic and not for parking.
  • Don’t use mobile phone while driving.
  • Don’t allow minors to drive. Minor driver and owner of vehicle are liable for prosecution.

 

 

Be Safe.  Letothersbe safe

 

USE SECURITY DEVICESTOPREVENT THEFT OF YOUR VEHICLE

 

 

history bullet       GPS SYSTEM Helps in quickly tracing your car by tracking its movements.

 

history bullet       DOOR LOCKS:  Visible inside door lock buttons- smooth and tapered.

history bullet     STEERING WHEEL LOCK: Prevents steering wheel from turning.  Its high visibility deters thieves.

 

history bullet      IGNITION CUT-OFF A key-operated or hidden manual switch that interrupts power supply from battery to ignition.

 

history bullet       FUEL CUT-OFF: Integrated into the fuel line, prevents the flow of fuel.  Only a special key deactivates the cut-off.

history bullet  IGNITION COLUMN GUARDProvides protection to the ignition system.  Fits around steering column and over ignition starting system.

 

history bullet      PADLOCK WITH CHAIN:  An effective way to secure vehicle, if left unattended overnight.

history bullet      MOTORCYCLE WHEEL LOCK: A simple lock that easily fits on the front wheel of a motorcycle & prevents wheel movement.

 

BEOUR EYES & EARS

SIMPLE TIPS TOFIGHTCRIME & TERRORISM:

 

In case you suspectsomething:  Call 100 or 1090 at once and give as many detailaspossible about the suspicious person, object or the vehicle and keep an eyeonthese  while giving information to the police.

YOU     CAN      HELP

                        

If you are a car dealer

 

history bullet      Satisfy yourself about the antecedents of both parties, particularly the buyer, before finalizing the deal and more so if the buyer is from outside Delhi.

history bullet     Insist on their identification documents; photocopies of which should be retained by you.

history bullet      Be careful while organizing a deal particularly involving Ambassador Cars and Motorcycles as they are most likely to be used by terrorists.

 

 

If you are a landlord or a property dealer

history bullet                Do not let out your premises without satisfying yourself about the antecedents of the tenant.

 

If you own a Guest House, Lodge or a Hotel

history bullet                  Insist on Identification documents before booking a room for the guest.

history bullet               Call 100 or report to the nearest police station about any suspicious guest.

 

Report to the PoliceonTel. No.100

history bullet              Suspicious andunclaimed objects like HandBags, Packets etc.

history bullet               Suspicious person inyour vicinity

 

         Rehriwalas, Patri walas, Motor Vehicle Parking Attendants, TSR/TaxiDrivers,Chowkidars, Barbers, RWAs/ MTAs are our EYES & EARS –Inform usabout anysuspicious activity of a person or suspicious article and preventcrime &terrorism. The identity of the informer is kept secret.

 

PROTECTION OFYOURHARD-EARNED MONEY

Never

Always

history bullet                Carry huge amounts of cash publicly when alone, on foot or in a two wheeler.

history bullet               Follow the same route and timings while going to the bank.

history bullet            Discuss cash or money transaction/carriage with strangers.

history bullet              Get distracted by acts of cheats, who pretend as if your money has fallen on the floor, inside or outside your bank.

history bullet       Keep information about cash including, transportation, movement etc. confidential.

history bullet     Use your own transport to carry cash.

history bullet     If possible, travel with your security guard or an employee.